Refund Policy

Circulate – Refund & Returns Policy

Last updated: 14/02/2026

At Circulate, customer satisfaction is important to us. Please read this policy carefully before requesting a refund.

1. 3-Week Satisfaction Guarantee

We offer a “Noticeable Difference After 3 Weeks or Your Money Back” satisfaction guarantee, subject to the conditions below.

How the guarantee works:

  • You must use the product consistently for at least 21 consecutive days

  • Usage must follow the instructions provided with the product

  • Results vary between individuals and are not guaranteed

If, after 21 days of correct use, you are not satisfied with your experience, you may request a refund under this guarantee.

2. Eligibility Requirements

To qualify for a refund under the 3-week guarantee, you must:

  • Contact us within 30 days of delivery

  • Provide your order number

  • Provide a brief description of how the product was used

  • Confirm that the product was used in accordance with instructions

We reserve the right to refuse refunds where misuse, inconsistent use, or incorrect usage is evident.

3. Returns & Hygiene Policy

Due to the personal and hygienic nature of our products:

  • Used devices do not need to be returned unless specifically requested

  • Refunds are assessed on a case-by-case basis

  • We may refuse refunds for products showing signs of misuse or damage

This does not affect your statutory rights.

4. Non-Refundable Situations

Refunds may not be granted in the following cases:

  • Requests made outside the eligibility timeframe

  • Failure to follow usage instructions

  • Damage caused by misuse, accidents, or improper care

  • Change of mind after extended use beyond the guarantee period

5. Refund Processing

If your refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Shipping fees are non-refundable unless the item is faulty or incorrect.

6. Faulty or Damaged Items

If your product arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence.
We will assess the issue and arrange a replacement or refund where appropriate.

7. How to Request a Refund

To request a refund, please email:

📧 info.circulate.wellness@gmail.com

Include:

  • Your order number

  • Reason for the request

  • Any relevant supporting details

We aim to respond as quickly as possible.

8. Legal Rights

This policy does not affect your statutory rights under UK consumer law.